Lesson 7

1. What ar the facilitators of communication in this scenario? Facilitators of the scenario could have been; using much than empathetic statements, using statements of simple assent or proposals. If the p bentage employees and Sarah put themselves in the others shoes and used more encouraging remarks there would have been more facilitators instead of the many barriers. 2. What atomic number 18 the barriers to communication in this scenario? Barriers of communication between Sarah and the store clerks are as follows; attacking the other person, blaming, fault-finding, and accusing; dominating the converse; interrupting; existence critical and judgmental; dissertation for others; making threats. It seems Sarah could greenback of vowelize attacked by the store clerk when she started raising her voice as well as grabbing merchandise out of her hand. At the aforesaid(prenominal) time the clerk could feel threatened when Sarah insisted on discourse to the store manage r. It seems the clerk was speaking for Sarah to the supervisor while being critical and judgmental instead of Sarah speaking for herself.

Both parties whitethorn have felt blame or being reprimand of situations. 3. What could the department store employees or Sarah have done to visualise more information in order to resolve this rivalry? Both the store employees and Sarah could have created an atmosphere where communication is reveal and information is shared opposed to the barriers of communication conducted. Another athletic field of improvement could have been discovering areas of agreement to help search fo r mutually acceptable solutions. If both pa! rties were working towards a common nearly there may have been a resolution.If you want to out out a full essay, order it on our website: OrderCustomPaper.com

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